Shipping & Returns

Free shipping Australia‑wide on orders of AU$80 and above.

Orders dispatch within 2 business days from our Truganina, Melbourne warehouse (no Sunday dispatch). Typical delivery: 3–4 days to metro/suburban areas in Melbourne, Sydney, Brisbane, and major cities; up to 10 days for rural areas across Australia.

Yes. If you believe your order may be eligible for free post, call us on +61 438 201 419 and we can process it manually for you.

Yes – 7‑day money‑back guarantee from delivery date. Original shipping costs are not refunded.

We accept Visa, bank transfer, cash and PayPal.

Email: nutrithrive0@gmail.com • Phone: +61 438201419

We dispatch within two business days from Truganina (no Sunday dispatch). From there, standard delivery is usually about three to four days to metro and suburban areas such as Melbourne, Sydney, and Brisbane, and can take up to around ten days for some rural locations.

Yes—Australian PO boxes and street addresses are both fine wherever our carrier accepts them. If checkout ever rejects an address, contact us and we will help you complete the order manually.

When your parcel leaves our warehouse you should receive a shipping confirmation email with tracking information, where the carrier provides it. If nothing arrives within a couple of business days after dispatch, check your spam folder or reach out with your order details.

Contact us within seven days of delivery with a short description and clear photos of the outer packaging and affected items. We will work through a replacement or refund in line with Australian Consumer Law and our published guarantee.

Email or call as soon as you notice a mistake. If the order has not left our warehouse we can usually update the address. Once it is with the carrier you may need to use their redirection tools where available, which can attract a fee.