Privacy Policy, Terms and Conditions

Last updated 6 September 2026

Privacy Policy

1. Introduction

NutriThrive ("we," "us," or "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth). This policy outlines how we handle your data.

Legal entity: NutriThrive

ABN: 32 639 442 616

Address: 15 Europe Street, Truganina VIC 3029, Australia

Contact: nutrithrive0@gmail.com | 0438 201 419

2. Information we collect

We collect information reasonably necessary for our business functions:

• Identity and contact: Name, email, mobile number, and shipping address.
• Technical data: Browser storage for your cart, IP address, browser type, and Google Analytics usage data.
• Marketing preferences: Your email address, consent choice, signup source, and the date and time you subscribed.
• Payment data: We do not store credit card details. All payments are processed via PayPal. We only receive transaction confirmation.

3. How we use your information

• Order fulfilment: Delivering products via Australia Post or Sendle.
• Marketing: Sending newsletters and offers via email or SMS (only with your consent).
• Improvement: Analyzing website usage to improve our service.

4. Browser storage and analytics

Your cart is stored in your browser on this device so items stay while you shop. We use Google Analytics to measure visits, page views, and checkout steps. Google may set its own analytics cookies. We do not show a cookie banner and we do not use advertising pixels. You can block analytics cookies in your browser settings if you prefer.

5. Sharing your data

We do not sell your data. We share necessary data with:

• Shipping partners: Sendle, Australia Post, and international couriers for delivery.
• Payment gateways: PayPal.
• Analytics: Google Analytics, to understand how the website is used.
• Email service providers: Only to manage subscriptions, deliver messages, record consent, and process unsubscribes.

6. Marketing choices and unsubscribe

We send marketing only where we have the required consent. Marketing emails identify NutriThrive, include our contact details, and provide a clear unsubscribe option. You do not need to log in or create an account to unsubscribe. We action unsubscribe requests within five working days.

You can withdraw marketing consent using the unsubscribe link in an email or by contacting us at nutrithrive0@gmail.com.

7. Storage, security and retention

We keep personal information only for as long as reasonably required for orders, customer support, consent records, legal obligations, and dispute resolution. We use access controls and reputable service providers to protect it. No online system can be guaranteed completely secure.

8. Access, correction and deletion

You may ask to access or correct personal information we hold about you, withdraw marketing consent, or request deletion where we are not required to retain the information. Contact us using the details above and we may need to verify your identity.

9. International transfers

As we ship worldwide, your name and address will be transferred to logistics providers in your destination country to facilitate delivery.

10. Age restriction

You must be 18 years or older to purchase from this website. We do not knowingly collect data from minors.

Refund and Shipping Policy

1. Returns policy (7 days)

We accept returns for "change of mind" strictly under the following conditions:

• Timeframe: You must initiate the return within 7 days of delivery.
• Condition: The item must be unopened, sealed, and in its original packaging.
• Procedure: Contact nutrithrive0@gmail.com to start the process.
• Cost: The customer is responsible for all return shipping costs.
• Refund processing: Once received and inspected, refunds are processed via PayPal within 5 to 7 business days.

Nothing in this policy excludes, restricts, or modifies any rights you have under the Australian Consumer Law that cannot be excluded.

2. Shipping and location liability

Customer responsibility: It is your sole responsibility to select the correct country and enter the correct address at checkout.

Wrong location selection: If you select the wrong country (for example, selecting "Australia" for a US address) to bypass shipping costs or by error, NutriThrive is not responsible for the order. We reserve the right to cancel the order or refuse delivery. We are not liable for lost goods due to incorrect address details provided by the customer.

Terms of Service and Disclaimer

1. Product nature (natural vs organic)

Natural product: NutriThrive products are sold as "Natural" products derived from natural ingredients.

Not certified organic: We explicitly state that our products are NOT "Certified Organic". We do not hold organic certification.

Waiver of claims: NutriThrive makes no representations or warranties that its products are "Organic." By purchasing, you acknowledge the product is sold strictly as "Natural" and agree to release NutriThrive from any liability, claims, or disputes asserting otherwise.

2. Limitation of liability

To the extent permitted by Australian law, NutriThrive is not liable for any indirect, incidental, or consequential damages arising from the use of our products.

3. Governing law

These terms are governed by the laws of Victoria, Australia.

Questions or concerns

If you have any questions about our Privacy Policy, Terms of Service, or Refund Policy, please contact us.

Email: nutrithrive0@gmail.com

Phone: 0438 201 419

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